With the help of the Haitian Ambassador’s letter and the RCMP in Port-au-Prince we cleared through the Diplomatic Lounge with every single bag. We forgot one last bag because we were too tired to remember that it didn’t have a group ticket.
Staff at Air Canada were awesome every step of the way…. can’t thank you all enough… The ground crew were high fiving the kids on the runway!!! Flore, the Customer Service Manager in Ottawa has been fabulous. She called our coordination team at home to ensure that we received the tag number for that last bag. The message got through. The staff took us into the special bag area and we found it… Yay! Flore continued to stay in touch to ensue that everything went fine for us in Haiti. Folks at AC came together to help us by waiving our baggage restraints, checking our barrage of supplies through and just being supportive!!! We felt the love. You might hear our thanks again before this trip is over.